According to Zayna Khayat, SE Health’s (formerly Saint Elizabeth Health Care) Future Strategist, the slow pace of change in our healthcare system has nothing to do with a shortage of tools and technology. For innovation to happen, our leaders and policy makers need a shift in mindset.

Mental health chatbots are easy to access and can provide support to people finding it hard to share. In Canada, SE Health has co designed 2 chatbots for seniors and caregivers, in partnership with X2, an AI startup with Dutch DNA.

Zayna Khayat spoke with Mars about how innovation has become an empty word, how COVID-19 changed her method for forecasting, and the lessons she’s learned in planning for a cycle of shocks and recoveries.