Personal Support Worker (PSW) & Client Experience 2.0

Partners:

Bridgeable

 

Project Description:

Working in partnership with service design agency Bridgeable – explore the “how might we” enhance the PSW client experience of older adults. The project focuses on the experience at key ‘anchor points’ in the PSW client journey, specifically around onboarding new clients, the scheduling experience, and helping staff and clients get to know each other.

 

Learn more about this project with Bridgeable:

Reimaging the Home Care Experience – Summary of the work and outcomes
The Next Frontier in Healthcare Innovation – An interview with Zayna Khayat (SE Futures) and Chris Ferguson (Bridgeable)

Partners:

Bridgeable

 

Project Description:

Working in partnership with service design agency Bridgeable – explore the “how might we” enhance the PSW client experience of older adults. The project focuses on the experience at key ‘anchor points’ in the PSW client journey, specifically around onboarding new clients, the scheduling experience, and helping staff and clients get to know each other.

 

Learn more about this project with Bridgeable:

Reimaging the Home Care Experience – Summary of the work and outcomes
The Next Frontier in Healthcare Innovation – An interview with Zayna Khayat (SE Futures) and Chris Ferguson (Bridgeable)

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A senior woman explaining her choices from the white board to a man.
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